Monitoring cloud-based VoIP

Cloud-based VoIP

Cloud-based telephony enables companies to implement Voice-over-IP (VoIP) via a third party provider. The third party provider handles the hosting and management of the PBX. Simply put, throw away your PBX and keep only the handhelds.

When compared to traditional on-premise PBX deployment, cloud-based VoIP introduces operational efficiencies, while keeping costs contained and transparent. As a result, this solution is getting a lot of traction with enterprises. However, at the same time, it requires new monitoring strategies, such as distributed network monitoring.

Here’s why:

From a networking perspective, the communication pattern between VoIP endpoints (handhelds, software phones) and PBX is moving from a centralized model, where the PBX is located at the data center, to a distributed one, where the PBX is in the cloud. In fact, if we look at legacy voice and data deployments, you would generally find:

  • VoIP endpoints deployed at remote sites
  • Remote sites connected via an MPLS service to the data center
  • PBX deployed at the data center

In the following diagram, we outline a typical on-premise VoIP deployment with PBX at the data center and remote offices connected with MPLS.

28 - Distributed network monitoring for cloud-based VoIP.001

On the other hand, in new WAN environments, the design is changing and moving towards the following model:

  • VoIP endpoints or soft-phones deployed at remote sites
  • Remote sites connected with split tunneling or similar technology (SD-WAN) with a direct connection to the Internet and one private (overlay) to the headquarters
  • Cloud-based PBX

The following diagram outlines where centralized network monitoring fails in a managed telephony deployment where the PBX is hosted by third party and corporate offices have a direct connection to the Internet.

28 - Distributed network monitoring for cloud-based VoIP.002

In split tunneling environments, remote users establish connectivity with a cloud-PBX via the local Internet connection and not a private tunnel established with the headquarters. This means that a monitoring server located at a central point, like the data center, cannot verify remote users’ performance towards Internet destinations, including the managed telephony provider.

Distributed Network Monitoring and VoIP

So why is distributed network monitoring needed?

To overcome this limitation, network managers will have to deploy active monitoring agents at remote locations. The agents execute performance tests toward the cloud-based services to provide quick detection should network or application performance issues arise. A solution like NetBeez does this and constantly verifies that all locations have good performance to intranet and Internet destinations. The data stream processing engine included in the NetBeez central server, proactively detects performance degradation issues so that network managers can be on top of the game before those issues affect the end users.

The following diagram outlines how the application of distributed network monitoring in a managed telephony deployment environment works.

28 - Distributed network monitoring for cloud-based VoIP.003

I would like to hear your feedback on this topic. If you are interested in learning more about how you can achieve such capability with NetBeez, request a product tour.

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