Solution
Remote Worker Network Monitoring
Continuously monitor remote employee network experience and quickly isolate whether problems are caused by the endpoint, Wi-Fi, gateway, VPN, DNS, ISP, or application.
See remote-work experience at scale
NetBeez Remote Worker Agents run on Windows and macOS endpoints and continuously measure the network services employees depend on. See patterns across the workforce, identify groups of affected users, and drill into an individual employee when deeper troubleshooting is required.
- Understand remote experience across hundreds or thousands of employees
- Identify whether degradation is isolated or widespread
- Compare Wi-Fi, gateway, VPN, DNS, ISP, and application performance
- Preserve historical evidence for intermittent problems
Know which part of the remote experience is affected
Remote-worker complaints rarely tell you where the problem is. NetBeez separates the experience into the domains that matter so teams can narrow the fault domain before escalating.
- Endpoint
- Wi-Fi
- Gateway
- VPN
- DNS
- ISP
- Internet speed and network performance
- Wi-Fi signal strength and quality
- Endpoint CPU, RAM, and disk
- VPN availability and performance
- Web and DNS performance
- VoIP call quality
Spot recurring problems before they become repeat tickets
Look across the remote workforce to identify users, networks, ISPs, and locations that repeatedly experience degradation. Use historical performance to separate one-time incidents from persistent experience problems.
Measure the applications remote employees rely on
Test SaaS, internal applications, voice, and video services directly from remote endpoints so you can distinguish an application issue from the network path used to reach it.
- SaaS and web application performance
- DNS response
- Network latency and packet loss
- VPN reachability
- Voice and video quality
- Path visibility
Go from workforce signal to individual evidence
Start with the population, narrow to an affected employee, then correlate performance data with the events surrounding the issue.
- 1
See who is affected
Start with fleet-level visibility to understand whether a problem affects one employee or a broader group.
- 2
Drill into the employee
Review endpoint, Wi-Fi, gateway, VPN, DNS, ISP, and application status for the affected user.
- 3
Correlate performance with events
Compare test results with connectivity, interface, configuration, and alert events to understand what changed and when.
Testimonials
USA
Network performance monitoring vendor NetBeez has introduced a new Work-From-Home Agent that extends granular, real-time visibility into end-user experience in any home office, thus closing the visibility gap created by the surge in remote workers.
VP of Research Network Infrastructure and Operations
Give the service desk evidence they can act on
Instead of asking remote employees to run manual tests or describe what “slow” means, give support teams historical and real-time evidence from the endpoint itself.
- Reduce back-and-forth with employees
- Give L1 support objective data
- Escalate with evidence when needed
- Distinguish employee-side, ISP, VPN, and application issues
- Preserve history for intermittent problems
Operate a distributed workforce with the same visibility as the office
Extend continuous network experience monitoring beyond corporate locations to Windows and macOS endpoints wherever employees work.
Drive employee satisfaction with a flawless digital experience
Enable the Work-From-Anywhere enterprise
Remote worker monitoring resources
Extend network performance monitoring to the home office with NetBeez.
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3 Strategies for Effective Remote Network Monitoring
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See remote worker network monitoring in action
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