Remote Contact Centers
5-star customer service begins with excellent call quality
Enhance Remote Contact Center Performance with NetBeez Network Monitoring
Remote contact centers face significant challenges when it comes to network performance and the resulting call quality. The reliance on internet connectivity introduces potential bottlenecks and instabilities that can severely impact the customer experience. Network latency, packet loss, and jitter can lead to poor audio quality, delays, and even dropped calls.
NetBeez offers an effective network monitoring solution that provides the necessary monitoring information to address these challenges. Thanks to the NetBeez software clients, contact center managers gain real-time visibility into the network performance experienced by their remote agents, regardless of their location. These agents continuously monitor network metrics such as latency, packet loss, and jitter, providing valuable insights into any degradation issues. With this information at their fingertips, managers can quickly identify and resolve network problems, ensuring optimal call quality and minimizing customer dissatisfaction.
Granular, raw data for detecting intermittent issues
Monitor SaaS and VoIP applications
When 10 or 15 people would call the help desk all experiencing poor audio performance with their soft phones, we didn't know if it was a communication platform issue, a SIP networking problem, or maybe just a network component in the path. With NetBeez we have the actual performance data that allows us to significantly reduce our troubleshooting efforts, improving our customer service.
IT Solutions Architect
Handle complex networks
See the issues from the user's perspective
Drive end-user satisfaction with a flawless digital experience
Reduce ticket resolution time up to 80%
Get started with NetBeez
Request a demo
Check out the product and get professional consultation with our network engineering consultant.