Read this new brief to learn how NetBeez can help your team keep your remote call center productive by quickly identifying network performance and connectivity issues Your call center agents can be highly productive working remotely. How can you support them and keep them working when technology issues flare up? NetBeez…
Is Remote Work Permanent or Temporary? It Just Doesn’t Matter Anymore Abstract: The question of the permanence of remote work has been resolved and the clear answer is yea and no. And the implications for IT and Operations teams are profound. They will be charged with supporting much more diverse…
Endpoint Network Monitoring This quarter NetBeez expanded its portfolio offering to include endpoint network monitoring. We couldn’t be more proud of this launch as it well addresses current and future challenges that ITOps are facing. As part of the solution, Mac and Windows users just have to install a small…
Abstract: As ITOps and security teams are deploying more sensors on user devices to close the data gap of measurements between their remote workers and their data-centers and applications, there has to be a methodical way of isolating and pinpointing user-impacting network and application issues. How to tackle challenges with…
The Network of Now: Inside Analysis Radio Interview with Bloor’s Eric Kavanaugh Listen Now A couple weeks ago Stefano and I had a chance to talk to Bloor’s Eric Kavanaugh and Anthony James of Infoblox about the new network demands of remote work. The effects are profound, from the short…
University of Rhode Island Leaps to Remote Education Abstract: The University of Rhode Island took proactive steps to protect student health and maintain its high standards of education by embracing remote education. Students attended classes and took tests from their dorms and group gatherings were limited. Yet they were more…
Abstract: As millions of workers leave their HQs behind and work from home there are new observability challenges for ITOps and security teams. These include: 1) ISPs and VPNs 2) Distributed/cloud apps 3) Consumer-grade equipment 4) Field support. Remote Work is a Megatrend If you read our recent Yellow Brick…
Abstract: As more companies embrace the permanent remote work option let us note that there are a few issues yet to resolve. After tracking months of headlines and trend pieces I’ve assembled what I think are the best, within the framework of the 1) urban/rural and 2) organizational technical and…
Zoom from Home Zoom has been one of the most used and fastest growing applications of 2020. Fueled by the COVID-19 pandemic, the consequent lockdown and social distance restrictions in place made videoconferencing a must have for every single remote worker. Nowadays, almost any remote worker has a videoconferencing account,…
Network Monitoring Techniques Whether or not you are new to network monitoring, there are three main network monitoring techniques you should know about. These three techniques are: SNMP-based monitoring Passive analysis and Active monitoring When I explain the main difference between these three techniques, I simply say that SNMP is…
