In a previous post on how to monitor the work from home experience, we’ve talked about all the different digital end-user experience (DEX) metrics that NetBeez collects related to voice…
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If you need to monitor the work from home experience, NetBeez is a powerful digital experience monitoring platform that provides real-time, granular data from a remote end-user perspective. Remote end-user…
Much ink has been spilled about the benefits and drawbacks of remote work in the last two years. Following many of these discussions, I believe there is no one-size-fits-all approach. …
This tutorial will explore using the Python library called Pandas to analyze NetBeez data and help network engineers troubleshoot network performance issues. In this example we will use ping test…
There is much discussion about hybrid work – how it should be structured, how it affects productivity and performance, and what kind of job functions are best suited for it….
Since the beginning of the pandemic we have all experienced changes in our work lives. Many of these changes have been for the better, with knowledge workers in particular benefiting…
What is Zero Touch Support? Zero Touch Support (ZTS) is a seamless way to provide technical support to remote users without the need to interact with the users themselves. The…
At NetBeez lately we’ve been talking with an ever increasing number of customers that are looking for solutions and tools to provide IT support to their call center employees. This…
What Caused the Chip Shortage? We can attribute the chip shortage to 4 major reasons: Stagnant historical growth caused hardware refreshes to align too closely across most companies COVID-19 TSMC…
The answer is 37%! The pandemic brought to the forefront the reality of working from home (WFH). We’ve been part of many discussions regarding different aspects of WFH, among others…