The NetBeez Community was created for users and developers to share ideas and feedback on how to enhance NetBeez. It provides a dedicated space to collaborate, share knowledge, and discuss…
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I am happy to announce that NetBeez version 12.0 is now generally available to all NetBeez users. In this new release, you can find the following major updates: For the…
The rapid growth of SaaS is driven by the benefits of eliminating the need to install and manage the software, and reduced front-up costs. This is possible because in the…
We will continue our discussion on supporting and monitoring Digital Experience Monitoring (DEX) for remote UCaaS/CCaaS agents, this time focusing on Genesys, one of the competitors of Five9, 8×8 and…
In the past we talked about how you can monitor user digital experience to the Five9 and 8×8 infrastructure using NetBeez. In this post we’ll discuss how to monitor RingCentral…
Monitoring the VPN experience of remote employees is very important as this is a key digital service for today’s organizations. The newly released 2023 State of Remote Work highlighted that…
We’ve talked a lot about the state of remote work and how it has been evolving since the start of the pandemic, but also how habits have changed permanently even…
We are pleased to announce the publication of the State of Remote Work 2023 report. The purpose of this study is to examine the current state of remote work and…
Now that almost all COVID-related restrictions have been lifted, the vast majority of employees and managers have agreed on either a hybrid or completely remote work model (as of now…)….
I want to kick off the new year by discussing Digital Experience Monitoring of Remote Contact Centers because it is currently a hot trend in the field of network performance…