Now that almost all COVID-related restrictions have been lifted, the vast majority of employees and managers have agreed on either a hybrid or completely remote work model (as of now…)….
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I want to kick off the new year by discussing Digital Experience Monitoring of Remote Contact Centers because it is currently a hot trend in the field of network performance…
Working from home has many benefits for employees, including lack of commute time, stress, which then leads to happier employees. However, as more organizations adopt remote working practices, there are…
We have talked about the state of Work From Home (WFH) on this blog before, but all of our previous discussions were mainly about the US market. Of course, COVID…
One of the most prominent research initiatives around work from home is led by the University of Chicago, ITAM, MIT, and Stanford University. They do extensive surveys and they publish…
In a previous post on how to monitor the work from home experience, we’ve talked about all the different digital end-user experience (DEX) metrics that NetBeez collects related to voice…
If you need to monitor the work from home experience, NetBeez is a powerful digital experience monitoring platform that provides real-time, granular data from a remote end-user perspective. Remote end-user…
Much ink has been spilled about the benefits and drawbacks of remote work in the last two years. Following many of these discussions, I believe there is no one-size-fits-all approach. …
This tutorial will explore using the Python library called Pandas to analyze NetBeez data and help network engineers troubleshoot network performance issues. In this example we will use ping test…
There is much discussion about hybrid work – how it should be structured, how it affects productivity and performance, and what kind of job functions are best suited for it….
