Five9 and Microsoft Teams are two of the most popular cloud-based communication platforms on the market. They both offer a wide range of features, including telephony, video conferencing, and chat. To ensure a good customer experience, it is important that customer service agents, who often work remotely, have good WiFi and ISP performance when using Five9 and Microsoft Teams for audio/video communication.
Five9 and MS Teams have tooling that can help assess whether an agent’s connectivity to their services meets certain minimum requirements. The shortcoming is that IT teams use them as one-off tools to assess a new agent’s connectivity during onboarding or during troubleshooting after an agent has already experienced poor audio/video quality issues. This results in problems being identified too late.
This webinar will discuss the importance of network performance monitoring and assessment for Five9 and Microsoft Teams. We will also discuss how to use NetBeez to continuously monitor and assess network performance for both platforms, focusing on key metrics such as WiFi quality, latency, jitter, packet loss, and MOS.
The webinar will cover:
- Why is continuous network performance monitoring and assessment important for Five9 and Microsoft Teams?
- What are the key metrics to monitor?
- How to use NetBeez to monitor and assess network performance for Five9 and Microsoft Teams
- Case studies of how companies have used NetBeez to troubleshoot and optimize network performance for Five9 and Microsoft Teams
You should attend this webinar if you are:
- IT professionals responsible for managing Five9 and MS Teams
- Help desk professionals who support agents using Five9 and Microsoft Teams
- Network administrators
- Anyone interested in learning more about network performance monitoring and assessment for cloud-based communication platforms
Register for the webinar today to learn more about how to ensure optimal network performance for Five9 and Microsoft Teams!
