The NetBeez Community was created for users and developers to share ideas and feedback on how to enhance NetBeez. It provides a dedicated space to collaborate, share knowledge, and discuss…
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We will continue our discussion on supporting and monitoring Digital Experience Monitoring (DEX) for remote UCaaS/CCaaS agents, this time focusing on Genesys, one of the competitors of Five9, 8×8 and…
In the past we talked about how you can monitor user digital experience to the Five9 and 8×8 infrastructure using NetBeez. In this post we’ll discuss how to monitor RingCentral…
We’ve talked a lot about the state of remote work and how it has been evolving since the start of the pandemic, but also how habits have changed permanently even…
Now that almost all COVID-related restrictions have been lifted, the vast majority of employees and managers have agreed on either a hybrid or completely remote work model (as of now…)….
TL;DR: the Five9 Connectivity Assessment Test (CAT) tool works well and it’s user friendly, but it’s not scalable, doesn’t create baselines and is not suitable for monitoring and proactive detection…
We have talked about the state of Work From Home (WFH) on this blog before, but all of our previous discussions were mainly about the US market. Of course, COVID…
One of the most prominent research initiatives around work from home is led by the University of Chicago, ITAM, MIT, and Stanford University. They do extensive surveys and they publish…
In a previous post on how to monitor the work from home experience, we’ve talked about all the different digital end-user experience (DEX) metrics that NetBeez collects related to voice…
Much ink has been spilled about the benefits and drawbacks of remote work in the last two years. Following many of these discussions, I believe there is no one-size-fits-all approach. …