Now that almost all COVID-related restrictions have been lifted, the vast majority of employees and managers have agreed on either a hybrid or completely remote work model (as of now…)….
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TL;DR: the Five9 Connectivity Assessment Test (CAT) tool works well and it’s user friendly, but it’s not scalable, doesn’t create baselines and is not suitable for monitoring and proactive detection…
We have talked about the state of Work From Home (WFH) on this blog before, but all of our previous discussions were mainly about the US market. Of course, COVID…
One of the most prominent research initiatives around work from home is led by the University of Chicago, ITAM, MIT, and Stanford University. They do extensive surveys and they publish…
In a previous post on how to monitor the work from home experience, we’ve talked about all the different digital end-user experience (DEX) metrics that NetBeez collects related to voice…
Much ink has been spilled about the benefits and drawbacks of remote work in the last two years. Following many of these discussions, I believe there is no one-size-fits-all approach. …
There is much discussion about hybrid work – how it should be structured, how it affects productivity and performance, and what kind of job functions are best suited for it….
Since the beginning of the pandemic we have all experienced changes in our work lives. Many of these changes have been for the better, with knowledge workers in particular benefiting…
8×8 offers some of the most well-known and established contact center products. At NetBeez we don’t use any of the 8×8 products, but many of our customers do. They might…
At NetBeez lately we’ve been talking with an ever increasing number of customers that are looking for solutions and tools to provide IT support to their call center employees. This…
