Solution

Digital Experience Monitoring

Drive end-user satisfaction with a flawless digital experience

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Digital Experience Monitoring (DEM) is the process of monitoring and analyzing the performance of digital services and applications from the end-user's perspective. NetBeez provides a comprehensive DEM solution that collects, in real-time, a variety of network and application performance metrics required to gather insights into the digital experience. By monitoring the digital experience of its end-users, organizations shorten incidents resolution time, improve customer and employee satisfaction, and reduce the overall operational costs associated with IT support.

The Remote Worker Agent software introduced by NetBeez constantly verifies that remote employees have enough Internet speed, a good Wi-Fi signal, and sufficient computer resources to complete their tasks. Such activities can’t be done reactively when problems occur, or once every five or ten minutes like other DEM solutions do. It rather needs to happen at all times. By continuously monitoring remote employees’ digital experience with NetBeez, IT teams identify performance degradation problems as soon as they occur, sometimes even proactively thanks to trend analysis

SaaS and Custom Applications

The Remote Worker Agent software by NetBeez constantly verifies the digital experience of remote employees to SaaS and on-premise applications. These checks happens in background without interjecting employees’ own traffic for privacy, confidentiality, and trust. This is possible thanks to running active tests independently from employees’ activities to determine HTTPS response and DNS resolution time.

Granular digital experience monitoring data

Remote Access Performance

If your organization uses Virtual Private Networks (VPN) to grant remote employees secure access to the corporate network, the remote worker network monitoring software can track the performance of these software programs. This allows IT to see when the remote employees experience any issues connecting to the VPN server or experience degraded performance.

Real-time digital experience monitoring data

WiFi Performance Testing

Wi-Fi metrics are collected and immediately transmitted to the centralized dashboard. From that moment on, an IT manager or help desk agent can inspect real-time and historical Wi-Fi metrics for any remote user that is running a NetBeez endpoint. This will allow the help desk to identify low signal or bad connections, as well as review locally available SSID and potential sources of interference.

Digital Experience Monitoring Testimonials

USA

When 10 or 15 people call the help desk experiencing poor audio performance with their softphones, we had to scramble. We didn't know if it was a platform issue, a SIP networking problem, or maybe just a network component in the path. Now we have the actual performance data that allows us to significantly reduce those efforts.

Anonymous

IT Solutions Architect