Raleigh, NC – April 28, 2015 – TMW Cloud Services, a unit of TMW Systems, selected NetBeez to provide their internal team with monitoring data that enables them to view their networks from new angles. TMW is a leading provider of enterprise software to the North American transportation industry.
Keith Weitz is Director of Cloud Services for TMW and oversees and maintains daily operations for the delivery of application hosting services to TMW’s 600 employees and to many of the company’s more than 2,000 customers. Performance interruptions or problems call for immediate attention. In a recent troubleshooting incident, Weitz’s team was brought in to identify performance issues with a customer’s new software installation.
“We realized we needed a solution that gives us different points of measurement to collect the data we needed to effectively determine the cause of the reported issue. We deployed the NetBeez agents at critical nodes at the troubled site and by running large frame packet tests, we very quickly identified that the problem was with the ISP provider and not our hosting systems. The problem was then able to be resolved quickly,” Weitz said. “NetBeez is a must-have tool for the connected multi-site enterprise,” he concluded.
“Our small-sized plug-and-play agents enable our customers to deploy them at remote sites on a case-by-case basis, literally within a day. This has a two-fold benefit: first, it reduces feet on the ground and expensive dispatches, and second, the agents stay at the troubled site 24/7 to collect data,” said Panos Vouzis, cofounder and COO of NetBeez. He continued, “With the newly released WiFi agents, or BEEZ as we like to call them, our customers can monitor their wireless infrastructure from the end-user perspective. And we all know where most complaints come from at each organization…”
TMW is a leading transportation software provider to brokerage and 3PL organizations, commercial and private fleets. Founded in 1983, TMW has focused on providing enterprise software to the transportation industry, including asset-based and non-asset-based operations as well as heavy-duty vehicle service centers. With offices in Cleveland, Dallas, Indianapolis, Nashville, Oklahoma City, Raleigh, and Vancouver, the company serves over 2,000 customers, including many of the largest, most sophisticated and complex transportation service companies in North America. TMW is a Trimble Company (NASDAQ: TRMB) and part of the international Transportation and Logistics Division.
Found in 2013, NetBeez, Inc. is a Pittsburgh-based company that has developed a distributed network monitoring system. The product measures and reports key performance indicators of network and service quality by deploying several different kinds of agents around the network: Wired, Wireless, Virtual, and Software. NetBeez enables companies to quickly troubleshoot and fix network problems, cutting costs and reducing network downtime.