Tickets Escalations
A network monitoring system can only be as helpful if it is integrated with a team’s network and support operations.
It is common sense that any critical alert condition that requires administrative attention should be reported and escalated to the team managing the asset that generated the alert. Most network monitoring solutions like NetBeez are capable of sending emails or SNMP traps to handle these types of escalations. This way, unless you work in a Network Operation Center (NOC), you don’t have to stare at the systems’ dashboard to catch failures.
Many times I have seen network engineering teams missing important alerts for one reason or another. The most common fallacies that I have seen are:
- The network monitoring system triggers a critical alert, but no email notification is sent to the network administrator because the system is not configured.
- The network monitoring system triggers a critical alert and an email notification is sent to a distribution list but nobody takes action.
Distribution lists are a great way to make sure that an entire team is aware of ongoing conditions in the network. However, distribution lists have the following limits:
- Don’t enforce accountability
- Don’t target who’s on-call at the time when the alert was triggered
- Don’t handle escalations
NetBeez Integration with PagerDuty
For this reason, NetBeez has decided to integrate its alerting system with PagerDuty. If you are not familiar with it, PagerDuty is “an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there’s a problem.”
Thanks to this new integration, you can configure NetBeez to send all alerts triggered by the system to PagerDuty and:
- Create on-call schedules, escalation procedures, and incident tracking
- Deliver alerts via SMS or phone calls
- Aggregate alerts from multiple monitoring systems in one place
If you want to learn how to integrate NetBeez with PagerDuty, follow this guide. If you think you will benefit from the NetBeez/PagerDuty integration, I would recommend trying it as both PagerDuty and NetBeez offers a 15-day free trial. Also, don’t hesitate to ping me if you have further questions – I would love to hear your feedback.
