Veterans United Selects NetBeez to Increase Network Uptime

About

Veterans United Home Loans is based in Columbia, Mo. Its mission is to help Veterans and service members take advantage of the home loan benefits earned by their service. In 2012, Veterans United was named the No. 29 private job creator by Inc. Magazine and No. 21 best medium place to work by Great Place to Work. The company’s employee-driven charitable arm, Veterans United Foundation, is committed to enhancing the lives of Veterans and military families nationwide by focusing on supporting military families and nonprofit organizations that strengthen local communities.

Problem

Eric Goodwin, systems architect at Veterans United, is responsible for designing and building the wide area network (WAN) that supports the business operations of more than 40 locations around the United States. In network monitoring and management, a particular challenge that Veterans United has encountered is receiving user complaints about application accessibility and performance even when existing monitoring solutions do not indicate a problem.

Solution

The following solution architecture was implemented:

  • One FastEthernet agent deployed at each branch office
  • On premise BeezKeeper central server
  • Regular throughput tests with iperf
  • Targets against internal web applications as well as external cloud resources
Outcome

With NetBeez, Eric’s group is able to determine whether the cause of application degradation issues is the application hosted at the data center, routing conditions over the WAN, or a site-specific issue on the customer’s local area network (LAN). This translates into faster response time and quick repair time of issues that affect critical customer facing services. With a focus on simulating end users and getting a perspective of the network beyond the state of hardware components, NetBeez can be deployed to get a truly complete picture of the services delivered to Veterans United’s employees and customers.

Name: Veterans United Home Loans
Industry: Financial Services
Use Case: WAN Monitoring

NetBeez Solution Deployed

  • On premise BeezKeeper central server
  • FastEthernet Beez network monitoring sensors
  • WiFi Beez network monitoring sensors

Benefits

  • Proactive WAN Monitoring
  • Reduced Troubleshooting Hours
  • Reduced Tickets