Kingston selects NetBeez for proactive network monitoring

About

Kingston Technology Company, Inc. is the world’s largest independent manufacturer of memory products. Kingston designs, manufactures and distributes memory products for desktops, laptops, servers, printers, and Flash memory products for mobile phones and digital cameras. Through its global network of subsidiaries and affiliates, Kingston has manufacturing facilities in California, Taiwan, China and sales representatives in the United States, Canada, Europe, Russia, Turkey, Ukraine, Australia, India, Taiwan, China, and Latin America.

Problem

The network support team was flying blind when troubleshooting network and application issues. With self reported tickets resulting in insufficient and incomplete information, the team spent a lot time connecting into remote systems or going onsite to just understand the problem before they could start resolving it. Kingston’s Senior Network Administrator, David Flores, decided to seek out a monitoring solution that would reduce his team’s response time to issues and improve productivity.

Solution

NetBeez recommended the following deployment:

  • One GigEthernet agent at each remote office
  • Targets against internal applications and resources
  • Full-mesh of ping tests between agents to capture end-to-end latency and packet loss
  • Scheduled iperf tests to verify throughput between locations and to the data center
Outcome

“NetBeez sent us alerts that the response time for the internal targets we monitor were higher than normal on the local LAN.  We noticed that the ICMP response time to all our servers in the data center was higher than average,” said Flores. “NetBeez gave us a proactive troubleshooting tip for a problem that could have gotten worse at a later time.”

Name: Kingston Technologies
Industry: Technology
Use Case: Proactive Network Monitoring

NetBeez Solution Deployed

  • Cloud BeezKeeper central server
  • GigEthernet Beez network monitoring sensors
  • Full-mesh of latency and ping tests

Benefits

  • Quick detection of network issues
  • Reduced onsite troubleshooting sessions
  • Reduced ticket resolution time