In this article I want to highlight how important it is to define the top use cases of a network monitoring solution. A successful implementation of a network monitoring solution starts by defining the specific situations in which the solution will be used. This will help its users clearly define…
What Is Network Automation? Network automation is the ability to configure and manage network devices via Application Programming Interfaces (APIs). An API offers a method to interact with an application, device, or system by pulling information, or pushing commands, via a well-defined set of instructions or routines. Traditionally, network devices…
How to Detect a Routing Change The data revolution has taken the IT work by storm. It’s easy to collect an endless stream of network monitoring data from your network (SNMP, NetFlow, IP SLA). But then what? How can you extract the few meaningful pieces of information needed to manage…
Most of medium to large companies have three levels of escalation of trouble tickets: Help Desk – The first level is generally handed by the help desk (or service desk) that receives and processes user reported outages via phone or other communication means. Before opening and escalating a ticket to…
Troubleshooting Remote Application Issues How many times are users aware of remote application issues before you are? How much time do you spend collecting information about the problem from the end users or your monitoring systems before you can pinpoint the root cause? The number of hardware and software components…