Calculating Tcp Connect Time and http Response Time with wget The Problem A client of mine complained about intermittent performance issues with a web based application; upon learning that there...
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The data revolution has taken the IT work by storm. It’s easy to collect an endless stream of data from your network (SNMP, netflow, synthetic). But then what? How can you extract the few meaningful pieces of information needed to manage your network? The ability to quickly narrow down a…
Most of medium to large companies have three levels of escalation of trouble tickets: Help Desk – The first level is generally handed by the help desk (or service desk) that receives and processes user reported outages via phone or other communication means. Before opening and escalating a ticket to…
How many times are users aware of remote application issues before you are? How much time do you spend collecting information about the problem from the end users or your monitoring systems before you can pinpoint the root cause? The number of hardware and software components that are part of…