Read this new brief to learn how NetBeez can help your team keep your remote call center productive by quickly identifying network performance and connectivity issues Your call center agents can be highly productive working remotely. How can you support them and keep them working when technology issues flare up? NetBeez…
Is Remote Work Permanent or Temporary? It Just Doesn’t Matter Anymore Abstract: The question of the permanence of remote work has been resolved and the clear answer is yea and no. And the implications for IT and Operations teams are profound. They will be charged with supporting much more diverse…
In addition to launching our new remote worker solution this year, we added some notable customers and case studies and celebrated partnerships with both Cisco and Extreme Networks. New 2020 Webinars November: NetBeez announces GA of our Remote Worker Solution Panickos took us through a live demo showing how…
Abstract: As ITOps and security teams are deploying more sensors on user devices to close the data gap of measurements between their remote workers and their data-centers and applications, there has to be a methodical way of isolating and pinpointing user-impacting network and application issues. How to tackle challenges with…
The Network of Now: Inside Analysis Radio Interview with Bloor’s Eric Kavanaugh Listen Now A couple weeks ago Stefano and I had a chance to talk to Bloor’s Eric Kavanaugh and Anthony James of Infoblox about the new network demands of remote work. The effects are profound, from the short…
University of Rhode Island Leaps to Remote Education Abstract: The University of Rhode Island took proactive steps to protect student health and maintain its high standards of education by embracing remote education. Students attended classes and took tests from their dorms and group gatherings were limited. Yet they were more…
Abstract: As millions of workers leave their HQs behind and work from home there are new observability challenges for ITOps and security teams. These include: 1) ISPs and VPNs 2) Distributed/cloud apps 3) Consumer-grade equipment 4) Field support. Remote Work is a Megatrend If you read our recent Yellow Brick…
Abstract: As more companies embrace the permanent remote work option let us note that there are a few issues yet to resolve. After tracking months of headlines and trend pieces I’ve assembled what I think are the best, within the framework of the 1) urban/rural and 2) organizational technical and…
Are Your Network and Help Desk Teams Prepared to Support Remote Workers? Abstract: New EMA paper on remote work and its impacts on network performance is a must-read for leaders planning for the new normal. Expect higher support costs driven by a substantial increase in remote worker tickets. Look to…
“Game changer.” Cisco and NetBeez Aid Loudon County Schools Pivot to New Normal: Webinar Transcript – Mitch Dickey, Lead Communications Engineer at LCPS Mitch Dickey has been a NetBeez and Cisco customer for years. When his team had to support a massive shift to remote teaching they were ready. Thank you…
