When an IT support ticket is passed to the network engineering group, one of the first steps in the troubleshooting process is to verify whether it is the network that…
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Most of medium to large companies have three levels of escalation of trouble tickets: Help Desk – The first level is generally handed by the help desk (or service desk)…
The internal help desk of an enterprise is the end-user’s single point of contact for ticket submission and troubleshooting. Unsurprisingly, the help desk receives tickets that range across the board…
Troubleshooting Remote Application Issues How many times are users aware of remote application issues before you are? How much time do you spend collecting information about the problem from the…