Read this new brief to learn how NetBeez can help your team keep your remote call center productive by quickly identifying network performance and connectivity issues Your call center agents can be highly productive working remotely. How can you support them and keep them working when technology issues flare up? NetBeez…
Is Remote Work Permanent or Temporary? It Just Doesn’t Matter Anymore Abstract: The question of the permanence of remote work has been resolved and the clear answer is yea and no. And the implications for IT and Operations teams are profound. They will be charged with supporting much more diverse…
Abstract: As ITOps and security teams are deploying more sensors on user devices to close the data gap of measurements between their remote workers and their data-centers and applications, there has to be a methodical way of isolating and pinpointing user-impacting network and application issues. How to tackle challenges with…
The Network of Now: Inside Analysis Radio Interview with Bloor’s Eric Kavanaugh Listen Now A couple weeks ago Stefano and I had a chance to talk to Bloor’s Eric Kavanaugh and Anthony James of Infoblox about the new network demands of remote work. The effects are profound, from the short…
University of Rhode Island Leaps to Remote Education Abstract: The University of Rhode Island took proactive steps to protect student health and maintain its high standards of education by embracing remote education. Students attended classes and took tests from their dorms and group gatherings were limited. Yet they were more…
Abstract: As millions of workers leave their HQs behind and work from home there are new observability challenges for ITOps and security teams. These include: 1) ISPs and VPNs 2) Distributed/cloud apps 3) Consumer-grade equipment 4) Field support. Remote Work is a Megatrend If you read our recent Yellow Brick…
Abstract: As more companies embrace the permanent remote work option let us note that there are a few issues yet to resolve. After tracking months of headlines and trend pieces I’ve assembled what I think are the best, within the framework of the 1) urban/rural and 2) organizational technical and…
Telecommute The current work-from-home reality due to COVID-19 got me thinking about the history of the remote work trend. I believe most of us remember that two decades ago this used to be called “telecommute.” The combination of a reliable and widespread Internet with the SaaS tools revolution, such as…
Help Desks are Now Discovering the Support Costs of #WFH Remote work can substantially reduce office expenses Employees can enjoy the zero-commute lifestyle. Companies can enjoy lower office costs, ranging from reduced power and AC bills to smaller leases (or even no leases), especially in high cost cities like San…
WAN Performance Survey Spring 2020 A recent survey of 60 firms (with more than 25 offices as identified by Automata) suggests that remote users may be assuming more responsibility for reporting potential network issues than when they were working from the office. This new reality didn’t have a material impact…
