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Customers

Thumbtack Chooses NetBeez for Network Monitoring

By | Customers, Press Releases | One Comment

thumbtackPittsburgh, PA – March 22, 2016Thumbtack, one of the fastest growing consumer Internet companies, has chosen to monitor their WiFi and wired network with NetBeez. In order to maintain and accelerate growth, Thumbtack needs to scale their business operations and the infrastructure that supports it. Nothing is more important than offering their employees unobstructed access to the tools and resources they need for their daily routine.

Manuel Bernal, Director of Information Technology, is responsible for delivering world class IT services and support at Thumbtack. “Our company has offices in San Francisco and Salt Lake city in buildings that span multiple floors. As the company grows it becomes a challenge to ensure our wired and wireless networks are not only available 24/7 but more importantly performing at expected levels. If the network performance degrades it impacts a large number of the cloud based services and apps we depend on.” Manuel said.

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It’s Not the Network, and Now We Have Proof!

By | Company, Customers | No Comments

high-thumbsAs an advisor to NetBeez, I had the privilege to interview a customer last week and hear about what they are doing with the technology. Unfortunately, given the sensitive nature of business his company is in, I can’t reveal his name or company. But the story is interesting, in any case, and I’ll call the customer individual “John” to protect his identity.

The company engaged with NetBeez about a year ago. John and his network team had many distributed sites to monitor, and they tired of sending out expensive laptops to remote sites, incurring exorbitant hardware, software, shipping, handling and management costs, just to get the operational awareness they needed. In addition, the laptops had to remain available at the remote sites (lid up) – and any janitor could shut the lid and foul up monitoring efforts. Too difficult and costly!
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